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Understanding demand is the foundation of effective public service delivery. The Demand Management System brings together data from every channel and service area, turning it into clear insight that helps teams respond early, manage risk, and deploy resources where they matter most.
Flexible, data agnostic, and built for real world complexity, it gives councils a complete picture of demand so decision makers can reduce avoidable contact and improve outcomes for residents.
Give your organisation a clear understanding of what is driving demand.
Support staff and partners with the insight and tools they need to manage demand effectively.
Turn operational activity into powerful strategic intelligence.
Quickly locate the perfect room by location, layout, capacity, or facilities. Smart filtering helps staff and partners save time and make faster decisions, ensuring every booking meets the needs of the session and the people attending.
Explore demand through interactive charts and tables that present data in the way leaders want to see it. Drill down by channel, service, topic or geography to uncover patterns that manual reporting often misses.
Segment data by citizen group, vulnerability indicator or service area. Understand the needs of different communities, track repeat contact and spot emerging issues before they escalate.
Automate routing rules that send low complexity queries into digital pathways while flagging higher risk or specialist cases for professional review. Reduce avoidable demand and protect the capacity of frontline teams.
Detect spikes in activity, repeated referrals, or sudden changes in behaviour. Use early warning signals to activate preventative support, reduce future demand and avoid unnecessary cost.
Access clear, visual reporting that can be shared with leadership teams, service managers and partners. Present demand in Power BI or your chosen reporting tools to support governance, strategy and performance management.
Our solution delivers a best-in-class digital Family Hubs experience, accessible to the entire community, with a single point of access, from any device. For any councils involved in the Family Hubs and start for life programme, it consolidates all national, local content and services, existing websites and apps into one application. Helping families self-serve their own support 24/7 365.
Recognised as a Crown Commercial Service approved provider within the AI framework, Beebot AI goes above and beyond the Family Hubs digital guidelines for UK councils.
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Explore the features that streamline family engagement and optimise council workflows.
Our solution delivers a proven return on your investment, equipping you with solid data to inform and provide evidence to senior stakeholders.
A robust toolset significantly enhances staff productivity and job satisfaction, reducing operational hours and turnover costs.
Robotic support modernises customer service by handling enquiries, significantly cutting support call volumes and cost and improving response quality.
Centralising digital services on an integrated platform saves considerable costs and improves the user experience, leading to better return on investment
Self-service options lessen staff workload and operational costs, while boosting family and professional satisfaction through empowerment and convenience.
Digital tools promoting healthy behaviours save council and NHS costs by reducing the need for direct healthcare interventions.
Analytics for 'soft referrals' streamline early intervention, reducing future costs and improving resource allocation for council and NHS services.
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